The Powerchairs / Scooters that come with batteries are shipped with the battery connectors disconnected. Under the seat and shroud are the batteries. To gain access to the batteries, you must first remove the seat and then remove the shroud. Look where the batteries are located and you will see two black plastic connectors and two red plastic connectors. Connect the two black connectors together and the two red connectors together. Now your Powerchair / Scooter should turn on. If you still do not have power, turn the Powerchair / Scooter off, push the reset button and turn the Powerchair / Scooter on again. Always charge the Powerchair / Scooter completely before using for the first time.