FAQ

Frequently Asked Questions

My Powerchair / Scooter won’t turn on.

Push the reset button. If the Powerchair / Scooter still doesn’t turn on, check the condition of the batteries and the battery fuses located in-line with the battery cables. Under the seat and shroud are the batteries. To gain access to the batteries and the in-line fuses, you must first remove the seat and then remove the shroud. There is a fuse box containing a fuse on the battery cable for each battery. Check the fuses and replace if necessary. Check all cables and wiring for loose or disconnected cable connectors and frayed or damaged wires.

I just received my new Powerchair / Scooter and it won’t turn on.

The Powerchairs / Scooters that come with batteries are shipped with the battery connectors disconnected. Under the seat and shroud are the batteries. To gain access to the batteries, you must first remove the seat and then remove the shroud. Look where the batteries are located and you will see two black plastic connectors and two red plastic connectors. Connect the two black connectors together and the two red connectors together. Now your Powerchair / Scooter should turn on. If you still do not have power, turn the Powerchair / Scooter off, push the reset button and turn the Powerchair / Scooter on again. Always charge the Powerchair / Scooter completely before using for the first time.

When I plug my Charger in I get a red flashing light.

Both the 3 amp on-board and 3 amp off-board chargers flash a steady red light if there is an abnormality with the charging system. Generally, this occurs when the charger does not receive a signal from the batteries, in other words there is a break in the connection between the charger and batteries. Check the battery cables to confirm they are connected (black and red plastic connectors), check for loose connections, check the in-line fuse boxes for blown fuses (replace as necessary), and check the reset button (circuit breaker). If you are unable to locate the problem, consult your provider.

My batteries loose their charge rapidly after charging.

It is possible that the batteries are unable to hold a charge and will need to be load tested to check for damaged cells or bad connections between cells within the sealed battery. A battery load tester will apply a load to the battery while still reading the battery voltage. To load test each battery, first recharge the batteries. Apply a standard automotive style load tester (12 volt), applying the load for about 10 seconds. The batteries may pass a load test but still have problems maintaining the charge over a period of time. If the battery load tester shows a reduction of more than one volt under a load, it is a good indication that it is time to replace the batteries. A deep cycle battery tester is the most accurate way to test deep cycle batteries. This tester will run a battery through a complete cycle and determine if the output of the battery is within tolerance for its rated capacity.

My Powerchair joystick controller flashes 9 light bars and will not move.

This is called a 9-light fault code, which means the joystick controller has detected that the freewheel lever(s) on one or both sides are not in the drive position (in gear). Confirm that each free-wheel lever (left and right) are in the drive position (one up, one down), locking both drive wheels. If your Powerchair is equipped with an on-board charger and the A/C cord is still connected to the Powerchair, a 9-light fault code will be activated. Consult your Powerchair User Manual for more information.

My Powerchair joystick controller just flashes lights when I turn it on.

This occurs when the joystick controller detects a problem in the Powerchair and oftentimes, but not always, a steady warning beep will sound in conjunction with the flashing lights. Each number of light bars that flash (1 through 10) represents a different fault code which helps locate where the problem has occurred. DO NOT drive the Powerchair if a fault code is present. Consult your Powerchair User Manual for more information

When I turn my Powerchair on it beeps steadily and will not move.

This occurs when the joystick controller detects a problem in the Powerchair. A number of lights on the joystick controller will also flash in conjunction with the beeping sound. Each number of light bars that flash (1 through 10) represents a different fault code which helps locate where the problem has occurred. DO NOT drive the Powerchair if a fault code is present. Consult your Powerchair User Manual for more information.

My Scooter lights up/horn works when I turn it on but it doesn’t move.

Check the freewheel lever to confirm it is in the drive position (lever down). You will find the freewheel lever located at the rear of the scooter next to the rear tire. Turn the Scooter off and back on after putting the lever in the drive position (lever down).

My Powerchair joystick controller lights ripple up and down a few times then shuts off.

This means the joystick controller has been locked to prevent unauthorized use. The joystick may have been inadvertently set in the lock mode. The locking and unlocking method is achieved through a sequence of key presses and joystick movements. Consult your Powerchair User Manual for more information on locking and unlocking the joystick controller.

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1338 Storm Parkway
STE D
Torrance, CA 90501

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  • Tuesday: 7am5pm
  • Wednesday: 7am5pm
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Note: Technical support and the parts department close at 4pm.

p: (800) 743-0772

customerservice@shoprider.com